Organizer Policies
Refunds
Refunds are primarily to be issued by the Event Organizer. However, Frontline Ticketing reserves the right to approve refunds when an Organizer neglects to do so within the required timeframe (see “Refund Requirements”). Frontline Ticketing advises that Users submit refund requests to Event Organizers no later than two (2) days after the event to avoid delays on your final payout. However, Organizers are encouraged to include and reinforce this two-day deadline in the refund requirements and procedures they share with Users. Once an Organizer has approved a refund, it will be processed and credited to the ticket holder within five to 10 business days per the processing times of the ticket holder’s financial institution.
Refund Requirements
Contact organizer for their refund policy.
Note: All service fees are non-negotiable and non-refundable.
Cancellations and Postponements
Cancellation or Postponement of your event is solely at your discretion.
In the event of a postponement, it is the responsibility of the Organizer to notify all ticket holders via email and/or utilizing all Frontline Ticketing social media platforms. Ticket holders will also receive notification alerts through their user profiles.
In the event of a cancellation, all refunds will be generated automatically and the ticket holder will be notified via email and/or through notification alerts in their user profile. All approved refunds will be credited to the ticket holder within five to 10 business days depending on their financial institution.
Note: All service fees are non-negotiable and non-refundable.
Email Marketing
Event Organizers have access to send free email blasts from inside their Frontline Ticketing dashboards. Once a ticket is sold for your event, you will unlock the capacity to upload your email list(s) in CSV file format. You can send a total of 900 emails per event, with a maximum of 300 emails per email blast.
Printing and Shipping
All approved physical ticket orders are non-refundable. Processing updates will be provided through the Frontline Ticketing Organizer dashboard under Physical Ticket orders.
Each ticket costs USD 0.50 to print.
USPS will provide all shipping services. For next-day shipping, all orders must be placed by 1:00 p.m. EST Monday through Thursday. Any orders place on Friday will be processed and shipped on Monday.
Standard Shipping, with delivery in 3 – 5 business days, costs USD 9.99, and Next-Day Shipping costs USD 27.99.
All shipping charges include signature confirmation and insurance.
Frontline Ticketing is not responsible for events outside of our control including, but not limited to, transportation and weather-related delays.
Delivered Packages
All packages marked as delivered by USPS are at the liability of the Organizer.
Organizers must be present or make accommodations for someone else to be present when packages are being delivered. We are not responsible for any package once it has been submitted to USPS for delivery.
This document was last updated on June 10, 2021